1. Nature of Products

CozyHookPatterns.com specializes in the sale of digital products, primarily crochet patterns, e-books, and other downloadable content. These products are intangible goods that are delivered electronically upon successful purchase.

2. All Sales Are Final – No Refunds, Returns, or Exchanges

Due to the digital nature of our products, and the immediate access provided upon purchase, all sales made on CozyHookPatterns.com are final.

This means that we do not offer refunds, returns, or exchanges for any digital product once the purchase has been completed and the product has been delivered or made available for download.

Why We Have This Policy:

• Immediate Access: Digital products are delivered instantly. Once downloaded or accessed, they cannot be genuinely “returned” in the same way a physical item can.

• Protection of Intellectual Property: Our patterns and digital content are our intellectual property. This policy helps prevent unauthorized sharing or reproduction after purchase.

3. What to Do Before Purchasing

We strongly encourage you to:

• Read Product Descriptions Carefully: Review all product details, including difficulty level, required materials, finished size, and any special techniques, before making a purchase.

• Check File Compatibility: Ensure you have the necessary software (e.g., a PDF reader) and device capabilities to open and use the digital files you are purchasing.

• Verify Your Email Address: Double-check that the email address you provide during checkout is correct, as this is where your download links will be sent.

4. Addressing Download Issues

While we do not offer refunds, we are committed to ensuring you receive the product you purchased. If you experience any issues with downloading your digital product (e.g., a broken link, file corruption) or do not receive your download link within a reasonable time after purchase, please contact us immediately.

How to Contact Us for Download Support:

Please reach out to us at:

[Your Email Address, e.g., support@cozyhookpatterns.com]

Provide your order number and a clear description of the issue you are experiencing. We will work to resolve the download problem promptly and ensure you receive your purchased file.

5. Errors in Purchase (e.g., Duplicate Purchase)

In very rare circumstances, such as an accidental duplicate purchase of the exact same digital product within a short timeframe, please contact us with your order details. While we maintain our “no refunds” policy, we will review such cases on an individual basis to determine if an appropriate resolution can be offered (e.g., credit for a future purchase of a different item, at our sole discretion).

6. Contact Us

For any questions regarding this policy or assistance with your digital product downloads, please do not hesitate to contact us:

 support@cozyhookpatterns.com