This Privacy Policy describes how CozyHookPatterns.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from CozyHookPatterns.com (the “Site”). It also explains your choices regarding our use of your information and how we use cookies and similar technologies for advertising purposes, including Google Ads.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

A. Device Information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: Shared with our processor [e.g., Shopify, WooCommerce, or your e-commerce platform], Google Analytics, Google Ads, and other advertising partners (as detailed below).

B. Order Information

• Examples of Personal Information collected: Name, billing address, shipping address (if applicable, though generally not for digital products), payment information (including credit card numbers [or other payment details like PayPal email], email address, and phone number.

• Purpose of collection: To provide digital products or services to you, to process your payment information, arrange for delivery (of digital links), and to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: Collected from you.

• Disclosure for a business purpose: Shared with our processor [e.g., Shopify, WooCommerce, or your e-commerce platform], payment processors (e.g., Stripe, PayPal), and potentially email marketing services.

C. Customer Support Information

• Examples of Personal Information collected: Your name, order number, and communication content (e.g., email messages).

• Purpose of collection: To provide customer support.

• Source of collection: Collected from you.

• Disclosure for a business purpose: [Specify if you use a third-party customer support platform, e.g., “Shared with our customer support platform Zendesk”].

2. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above.

• Service Providers: We use [e.g., Shopify] to power our online store. You can read more about how [e.g., Shopify] uses your Personal Information here: [e.g., https://www.shopify.com/legal/privacy]. We also use other service providers for payment processing (e.g., Stripe, PayPal), email delivery, and customer support.

• Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: [https://policies.google.com/privacy]. You can also opt-out of Google Analytics here: [https://tools.google.com/dlpage/gaoptout].

• Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising and Google Ads

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

• Google Ads (and other platforms): We use Google Ads and other advertising services (e.g., Facebook Ads, Instagram Ads) to show you relevant ads on other websites after you have visited our Site. These platforms use cookies and similar tracking technologies to collect information about your browsing activity on our Site and other websites to provide you with targeted ads.

• Remarketing: This means you might see ads for CozyHookPatterns.com as you browse the internet, including on Google search results pages, YouTube, and other websites that are part of the Google Display Network, or on social media platforms like Facebook and Instagram.

• Opt-out: You can opt out of targeted advertising by:

  • Google: [https://www.google.com/settings/ads/anonymous]

  • Facebook: [https://www.facebook.com/settings/?tab=ads]

  • AdRoll (if applicable): [https://app.adroll.com/optout/safari]

  • Digital Advertising Alliance: You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: [http://optout.aboutads.info/].

4. Your Rights

Depending on where you reside, you may have certain rights regarding your Personal Information.

• GDPR (European Economic Area): If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. Your Personal Information will be processed outside of Europe, including to Canada and the United States.

• CCPA (California Residents): If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right to opt-out of the sale of your Personal Information. If you would like to exercise these rights, please contact us through the contact information below.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services:

• [List types of cookies you use, e.g., session cookies, persistent cookies, first-party, third-party. Your e-commerce platform (e.g., Shopify) will have a list of cookies it uses that you can copy here. Here’s a generic example:]

  • Strictly Necessary Cookies: Essential for the website to function (e.g., shopping cart, secure login).

  • Performance Cookies: Collect information about how visitors use the website (e.g., Google Analytics).

  • Functionality Cookies: Remember choices you make (e.g., language preference).

  • Targeting/Advertising Cookies: Used to deliver more relevant ads to you (e.g., Google Ads, Facebook Pixel).

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

6. Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser, as there is no consistent industry understanding of how to respond to “Do Not Track” signals.

7. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Effective Date” at the top of the policy.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail  support@cozyhookpatterns.com

Cozy Hook Patterns