Your personal information is encrypted and stored securely. We never sell it.
We only send emails you expect. You can unsubscribe at any time with one click.
This policy explains exactly what we collect, why, and how you can control it.
Welcome to CozyhookPatterns.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our digital products — including eBooks (PDF), pattern sheets (PDF), digital images, and video tutorials.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.
If you have questions about this policy, please contact us at support@cozyhookpatterns.com.
We collect only the information necessary to provide our services and improve your experience. Here is exactly what we collect and why:
| Type of Data | Examples | When Collected |
|---|---|---|
| Identity Data | First name, last name | When you create an account or place an order |
| Contact Data | Email address | At checkout, account signup, or contact form |
| Transaction Data | Products purchased, order number, purchase date, amount paid | When you complete a purchase |
| Payment Data | Billing address, last 4 digits of card (processed by payment provider) | At checkout — we never store full card details |
| Technical Data | IP address, browser type, device, pages visited, time on site | Automatically when you visit our website |
| Communications Data | Messages you send us via email or contact form | When you contact our support team |
| Marketing Data | Email marketing preferences, unsubscribe status | When you opt in to our newsletter |
We use the information we collect only for legitimate business purposes. We will never use your data in ways you would not reasonably expect.
| Purpose | Description |
|---|---|
| Process Your Order | To complete your purchase, deliver your digital files, and send order confirmations and receipts. |
| Customer Support | To respond to your questions, resolve download issues, and handle refund or replacement requests. |
| Account Management | To manage your account, allow access to your purchase history and downloads. |
| Email Marketing | To send you promotional emails, new product launches, and discounts — only if you have opted in. You can unsubscribe anytime. |
| Website Improvement | To analyse how visitors use our site, fix bugs, and improve content and user experience. |
| Legal Compliance | To comply with applicable laws, prevent fraud, and enforce our Terms & Conditions and Refund Policy. |
| Security | To detect and prevent fraudulent transactions, spam, or unauthorised access to our website. |
Our website uses cookies — small text files stored on your device — to make the site function correctly and to improve your experience. Here is what we use:
We keep your personal data only for as long as necessary to fulfill the purpose it was collected for, including satisfying any legal or accounting requirements.
Order & transaction records are kept for up to 7 years for tax and legal compliance purposes.
Account data is kept for as long as you maintain an active account. If you delete your account, your data is removed within 30 days, except where legal retention applies.
Marketing data is kept until you unsubscribe or request deletion.
Support communications are retained for up to 2 years to help resolve any future related issues.
Depending on where you are located, you may have the following rights regarding your personal data. To exercise any of these rights, email us at support@cozyhookpatterns.com.
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data we hold about you.
Request that we delete your personal data, subject to legal retention requirements.
Object to us processing your data for marketing purposes at any time.
Request your data in a portable format to transfer to another service.
Ask us to limit how we use your data in certain circumstances.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
These measures include SSL/TLS encryption on all pages, secure payment processing through PCI-DSS compliant providers, restricted access to customer data within our team, and regular security reviews of our systems.
However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
In the unlikely event of a data breach that affects your rights, we will notify you in accordance with applicable law.
Our website and digital products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@cozyhookpatterns.com and we will delete such data promptly.
Our website may contain links to third-party websites such as TikTok, Instagram, YouTube, or our payment processors. These websites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of any third-party sites.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this policy periodically. Continued use of our website after any changes indicates your acceptance of the updated policy.
This policy was last updated in March 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: support@cozyhookpatterns.com
Website: www.cozyhookpatterns.com
We will respond to all privacy-related requests within 30 days.
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