This Privacy Policy describes how Cozy Hook Patterns (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or use our website located at cozyhookpatterns.com (the “Site”) and our digital products, including our eBook PDFs.

 

1. Information We Collect

 

We collect personal information when you directly provide it to us, and automatically as you navigate the Site.

A. Personal Information You Provide Voluntarily:

• Contact/Identity Information: Your name, email address, and billing address. (Collected when you make a purchase or sign up for a newsletter.)

• Financial/Transaction Data: Details necessary to complete the purchase, such as your payment card details (which are typically processed by a third-party processor like [Your Payment Processor, e.g., Stripe, PayPal]) and not stored on our servers. We receive a confirmation of payment and the details of your order.

• Communication Data: Information you provide when you contact us with questions, feedback, or customer support inquiries.

B. Information Collected Automatically (Technical/Usage Data):

• Device and Usage Information: IP address, browser type, operating system, pages viewed, time spent on the Site, and the referral source that brought you to the Site. (Collected via cookies and analytics tools like [Your Analytics Tool, e.g., Google Analytics].)

• Cookie Data: Information collected by cookies and similar tracking technologies to understand your preferences and improve your experience.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process your payment, deliver your purchased eBook PDF pattern, and manage your download access.

• To Communicate with You: To send you transaction confirmations, invoices, updates regarding your purchase, and to respond to your inquiries.

• Marketing (If You Consent): To send you promotional emails or newsletters about new patterns, products, or special offers, but only if you have explicitly opted-in to receive them.

• To Improve Our Site and Products: To analyze website usage, understand customer preferences, troubleshoot issues, and enhance the user experience and quality of our digital products.

• Legal Compliance: To comply with legal obligations, such as retaining records for tax purposes or responding to lawful requests from authorities.

 

3. Sharing Your Personal Information

 

We do not sell or rent your personal information to third parties. We only share your information with third-party service providers who help us operate our business, such as:

• Payment Processors: [Your Payment Processor, e.g., Stripe, PayPal] to securely process your payment. They handle your sensitive financial data directly.

• Email Service Providers: [Your Email Marketing Provider, e.g., Mailchimp, ConvertKit] to send transaction-related or marketing emails (if you opted in).

• Analytics Providers: [Your Analytics Tool, e.g., Google Analytics] to help us understand how customers use the Site.

• Ebook Hosting/Delivery Platforms: [Your Digital Product Platform, e.g., Gumroad, Shopify, WooCommerce] for the secure hosting and delivery of your PDF downloads.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal process, protect our rights or property, or ensure the safety of our users or the public.

 

4. Data Security

 

We implement reasonable security measures designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. [Mention one or two specific security measures, e.g., “We use SSL encryption to secure data transmission on our Site.”]

 

5. Your Data Rights

 

Depending on your location (e.g., if you are in the European Union or California), you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.

• The right to ask for your data to be corrected or deleted.

• The right to object to our processing of your data.

• The right to withdraw consent for marketing emails at any time (usually by clicking an “unsubscribe” link in the email).

To exercise any of these rights, please contact us using the details below.

 

6. Children’s Privacy

 

Our Site and digital products are not intended for individuals under the age of [State the age, typically 16 or 13]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this policy periodically.

 

8. Contact Us

 

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Website: cozyhookpatterns.com

• Email: hello@cozyhookpatterns.com